Frequently asked questions
- What is Outer Shelf?
- How do I log in to Outer Shelf?
- What can I do inside the Outer Shelf?
- How can I shop at Outer Shelf?
- Does the application work on mobile? What operating systems does it work with?
- Do I need to be a VERIFIED member to join Outer Shelf?
- Is it necessary to have purchased something from FOOTDISTRICT to enter Outer Shelf?
- Where can I edit my avatar?
- How do I change my avatar's skin tone?
- I can't hear the other players, where is the error?
- How do I set up my microphone and audio?
- How can I win an exclusive product from Outer Shelf?
- Is Outer Shelf compatible with any device?
- How can I access the store?
- How do I change the scenario?
- How do I move, sit, dance...?
- How can I chat with other users?
- How can I block a user who is annoying me?
- How can I modify the camera focus?
- Can I have multiple Outer Shelf accounts?
- How can I participate in the games?
- What can I do if the textures of the scenarios and objects do not load?
- I am trying to create an account and I get an ERROR message saying "The system could not create the user."
- I try to access the event and it doesn't allow me, what can I do?
- Why am I blocked?
- I have managed to access an exclusive product through the app but I try to make the purchase and it does not let me, what can I do?
- Why was my app closed when I left it and came back after a while?
- I just downloaded the app on my mobile and it doesn't load. What can I do?