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  1. FOOTDISTRICT
  2. Delivery information and orders
  3. Frequently asked questions

Frequently asked questions

  • How can I confirm if an order has been placed correctly?
  • I have placed an order; how can I find out the status of my shipment?
  • I haven’t received any confirmation email. Does this mean the order didn’t get through?
  • Can I cancel or modify my order?
  • Is it possible to add another item to the order I just made?
  • I misspelled my shipping address, what can I do?
  • Which documents will I find inside my package once it arrives?
  • What is the expected delivery time?
  • Do you ship every day? Also during the weekend and public holidays?
  • Can I send my order to a P.O. box?
  • Can I get my order delivered to a military base?
  • I placed an order with more than one item and I only received a package with half of the products, is there any problem? Will I eventually also get a second delivery?
  • Can I pick up my online order at one of the physical stores (Madrid / Barcelona)?
  • I have placed 2 orders, can you send them together?
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