Frequently asked questions
- How can I confirm if an order has been placed correctly?
- I have placed an order; how can I find out the status of my shipment?
- I haven’t received any confirmation email. Does this mean the order didn’t get through?
- Can I cancel or modify my order?
- Is it possible to add another item to the order I just made?
- I misspelled my shipping address, what can I do?
- Which documents will I find inside my package once it arrives?
- What is the expected delivery time?
- Do you ship every day? Also during the weekend and public holidays?
- Can I send my order to a P.O. box?
- Can I get my order delivered to a military base?
- I placed an order with more than one item and I only received a package with half of the products, is there any problem? Will I eventually also get a second delivery?
- Can I pick up my online order at one of the physical stores (Madrid / Barcelona)?
- I have placed 2 orders, can you send them together?