Before filing a claim with FOOTDISTRICT, we encourage you to try to resolve your problem directly with us by contacting our Customer Service area (email@example.com). Our goal is to always ensure that you are satisfied with our products and services, so we will be happy to discuss and try to resolve any complaints or dissatisfaction you may have had with your experience at FOOTDISTRICT. If you still want to file a claim, you should follow the online claims process:
Within the European Union:
In compliance with the stipulations of article 14.1 of the Regulation (UE) 542/2013 from the European Parliament and the Council from May 21st, 2013, in case the buyer has the consumer’s condition, we would like to inform you of the existence of an out-of-court resolution platform of online disputes placed by the European Commission, available at http://ec.europa.eu/consumers/odr/, through which the consumers will be able to put their claim forward.
National level / Spain:
The nationality of the consumer won’t be taken into consideration, as it is assumed that the contract has legal validity within the habitual residence of the consumer (article 90.2 TRLGDCU adopted by the RDL 1/2007 from November 16th).
To put forward a claim, you must download and fill out the official form through the Department of Consumer Affairs (Dirección General de Consumo) website for your Community. You can find all of this information on the web https://www.ocu.org/consumo-familia/derechos-consumidor/consejos/como-reclamar
We would like to inform you that FOOTDISTRICT isn’t part of any alternative conflict resolution organism nor supports having to appeal to them since our priority is to try to solve any potential problem directly with our costumers (firstname.lastname@example.org).