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  1. FOOTDISTRICT
  2. Customer account
  3. Frequently asked questions

Frequently asked questions

  • Do I have to create a customer account to make a purchase?
  • I already have a customer account, what can I do if I don't see the order in my account?
  • I don’t have a customer account and I would like to see my order status, what should I do?
  • How do I download an invoice?
  • I forgot my password, how can I get a new one?
  • I would like to delete my account, how can I do it?
  • I would like to stop receiving the newsletter. How can I unsubscribe?
  • I tried to contact you, but it has not been possible, how and when can I contact Customer Service?
  • Claim resolution: Within the European Union / National level
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