Frequently asked questions
- Do I have to create a customer account to make a purchase?
- I already have a customer account, what can I do if I don't see the order in my account?
- I don’t have a customer account and I would like to see my order status, what should I do?
- How do I download an invoice?
- I forgot my password, how can I get a new one?
- I would like to delete my account, how can I do it?
- I would like to stop receiving the newsletter. How can I unsubscribe?
- I tried to contact you, but it has not been possible, how and when can I contact Customer Service?
- Claim resolution: Within the European Union / National level