Frequently asked questions
- What is the FOOTDISTRICT JOURNEY program?
- How can I participate in JOURNEY?
- How do I earn Footprints?
- What can I do with my Footprints?
- Dove posso consultare i miei Footprints?
- I just made a purchase but my Footprints are not showing in my profile. Is there a problem?
- How many Footprints will I earn for a purchase?
- How do I get a discount using my Footprints?
- I used Footprints to get a discount. Can I use those points again?
- What happens to my Footprints if I return an order?
- What is the difference between Pioneer, Explorer, and Traveller?
- Can I use the JOURNEY program in FOOTDISTRICT physical stores?
- I had already made purchases at FOOTDISTRICT. Why do I have 0 Footprints?
- Are all items eligible for JOURNEY benefits?
- I won a raffle through EQL, but my Footprints have not been added. Why?
- Can I combine JOURNEY discounts with other FOOTDISTRICT promotions?