If for some reason you will notice any manufacturing defect, please get in touch with us as soon as possible so that we can evaluate the case properly.
You have 14 calendar days from receipt of the item to report any problem with the order. After this period is over it is not possible to request any return, as specified by the Terms and Conditions for making a return.
Send us a return request selecting the reason “defective/damaged product, with photos/video of the defect and a clear explanation of the problem. FOOTDISTRICT will follow the protocol to assess the problem and offer a possible solution.
A refund or replacement of the item(s) cannot be processed without a prior claim opened with us. These cases may be subject to an investigation, and no refund or replacement can be issued until the investigation is complete. The average time for an investigation is 5-7 business days.