If for any reason you see that the product has a manufacturing defect, please contact us as soon as possible so we can properly evaluate the case.
You have a period of 14 calendar days from the receipt of the item to report a problem with the order. After 14 days, it is no longer possible to request a return.
Send us a return request through Reveni selecting the reason "The product is damaged," with photos of the defect and a clear explanation of the problem. FOOTDISTRICT will follow the protocol to evaluate the problem and offer a possible solution.
Please note that this type of case may require a prior investigation. For this reason, we will not be able to issue a refund or send a replacement until the review has been completed.
Our team will analyse the information and documentation provided and will contact you as soon as possible to inform you of the next steps. If the claim is accepted, FOOTDISTRICT will cover the return costs and, where applicable, will also refund the original shipping costs. The average investigation time is 5 to 7 business days.