Frequently asked questions
- How many days do I have to return an item?
- Is it possible to change an item?
- Is the shipping cost at the customer’s expense?
- Can I return an online order in one of your stores?
- Can I return an item from the store as if it was an online order?
- Can I return in the store in Madrid something that I bought in the store in Barcelona or vice versa?
- If I return an item without its original packaging or this is damaged, will it be denied?
- When and how will I get the corresponding amount to my return?
- Can I return a pair of sneakers if I don’t have the original box anymore?
- On what grounds can a return be rejected?
- My order just arrived and it’s not the size or model I ordered, what should I do?
- What should I do if my order comes with a manufacturing defect?
- Will the shipping costs be refunded?