In some territories of the Canary Islands, Ceuta, and Melilla, the return cannot be managed through the usual UPS system, so you must enter Reveni and select the "Ship it Yourself" return option.
Once the return is requested, you will receive the corresponding shipping address. You can send it with the agency of your choice, but you must select a shipping method that includes handling any customs procedures and costs associated with the return.
We recommend using a tracked shipping service and keeping the shipping receipt until the return has been received and processed.
Any costs arising from customs, taxes, import duties, clearance fees, or other charges generated during the return process will be the customer's responsibility. If FOOTDISTRICT has to assume these costs to receive the return, they may be deducted from the final refund amount.
We recommend consulting these conditions with the transport company before making the shipment.
When the return is subject to customs procedures, you must include the necessary documentation (return invoice and SAD document) to avoid possible delays, customs blocks, or additional costs.